Careers at Remote Insurance Team

Job Type: Full-time
Schedule: Monday to Friday / 8 Hours per day 5pm-9pm and 10pm-2am
Work Location: Remote

At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department. The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.

Duties & Responsibilities:

• Assist and support an Insurance Agency in their Customer Service Department via email and phone
• Confirming data and cross-referencing in order to ensure that crucially important data is accurate
• Verification of information
• Pre-and post sale administration of personal and commercial insurance policies
• Accurately document and process customer information into various software systems
• Learn and follow all required scripts, policies and procedures
• Comply with requirements surrounding confidential and personal information
• Obtain and capture information accurately, followed by submitting information to the necessary recipients
• General administrative duties

Required Skills and Qualifications:

• Must be well spoken and fluent in English with the ability to liaise with international clients
• Extreme attention to detail and accuracy
• Excellent computer skills in order to navigate a variety of software systems
• Excellent data entry and typing skills
• Customer service oriented (positive, helpful, patient, responsive and empathic)
• Ability to multi-task and stay focused, and self-managed, working productively, independently
• Ability to retain and apply information received from training
• A functional laptop or desktop computer
• A fast and stable internet connection (proof will be required)
• Provision for loadshedding
• A quiet, distraction-free workspace
• Available ASAP

Please send CV to hr@remoteinsuranceteam.com

Job Type: Full-time – 40 hours per week
Schedule: Monday to Friday 2pm-6pm and 7pm-11pm
Work Location: Remote

At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department. The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.

Duties & Responsibilities:

• Handle incoming calls and route them to the relevant staff members or departments
• Effectively manage phone, email, and text correspondence with customers in a professional manner
• Accurately document and process customer information into various software systems
• Perform other administrative duties as assigned

Required Skills and Qualifications:

• Handle incoming calls and route them to the relevant staff members or departments
• Effectively manage phone, email, and text correspondence with customers in a professional manner
• Accurately document and process customer information into various software systems
• Perform other administrative duties as assigned

Please send CV to hr@remoteinsuranceteam.com

Remote Insurance Team is a progressive outsourcing firm dedicated to delivering exceptional service to our valued clients through the deployment of top-tier contractors. Our unwavering commitment to excellence motivates us to meticulously match each role with the ideal candidate.

Currently, we are seeking a versatile Sales Support Agent with exceptional data entry skills to join our dynamic team supporting a highly successful Personal Lines Insurance Agency. The Sales Support Agent will play a crucial role in relieving top sales agents of administrative tasks, allowing them to focus on sales activities. The ideal candidate will demonstrate excellent communication, organizational, and prioritization abilities, with meticulous attention to detail. They should excel in managing multiple tasks concurrently and performing effectively under pressure. The ability to collaborate professionally within a team environment is essential. Additionally, a strong eagerness to learn new processes and software systems, combined with above-average computer proficiency, is vital for success in this role.

Job Type: Full-time – 40 hours per week
Schedule: Monday to Friday 14:00-18:00 and 19:00-23:00
Work Location: Remote

Duties & Responsibilities:

• Serve as the initial point of contact for incoming phone calls in a courteous and hospitable manner.
• Promptly process payments received via phone and online channels.
• Maintain professional communication through phone calls, emails, and text messages with both customers and team members.
• Accurately review and document customer information into various software systems.
• Retrieve and compile customer data from government websites.
• Verify and cross-reference customer information for accuracy.
• Perform general administrative tasks as required.

Required skills and Qualifications:

• Minimum of 5 years of professional experience in a similar role.
• Excellent written and verbal communication skills.
• Professional phone etiquette with a friendly, approachable demeanor.
• Proficient in MS Office suite; ability to quickly grasp new software and systems.
• Strong multitasking abilities, exceptional organizational skills, and effective prioritization capabilities.
• Meticulous attention to detail and thoroughness in work.
• Ability to work independently as well as part of a team.
• Capacity to retain and apply information from training, emails, and other updates.
• Reliable laptop or desktop computer.
• Fast and stable internet connection.
• Ability to accommodate power outage contingencies (e.g., loadshedding).
• Quiet and distraction-free home office setup.
• Available to start immediately.

Send your CV and Cover letter to: hr@remoteinsuranceteam.com

If you have the skills and experience required, we want to hear from you!

Should you not hear back from us within 7 days of your application, please consider your application unsuccessful for this position and feel free to apply for any future positions that become available.