Back Office Support

What that means is that while you’re out there meeting your clients, and building your business, we are obsessively committed to fulfilling your back office insurance tasks with the utmost professionalism and perfection.

We’ll take care of the tasks such as policy management, claims, data entry, quality control and more.

All our professionals go through a rigorous interview and vetting process, to ensure we’re pairing you with only the best in the industry. We hold ourselves to a very high standard of quality, and expect our outsourced professionals to follow suit.

A bad experience with a customer support representative can make or break a business’s reputation. We take that warning very seriously, and prefer to err on the side of perfection.
Our customer support agents undergo intensive training to ensure that they plan and try to forecast any possible issues that a customer may have. Once they’ve mapped out the consumer journey, and established any possible issues along the way, they work out systematic strategies to plug these gaps with the best possible solutions.

Automation is definitely the buzzword of the 21st century. The way we see it as that human beings will always be needed as back office support staff, because we can show empathy. Empathy coupled with back office automated software delivers the perfect blend, just the way you like your favourite coffee.

Let us help you minimize delays in your deliverables, lower the cost you’re paying for labor, and simplify the workflows in your insurance agency, by outsourcing your back office tasks to us. Sounds like quite a deal, right?

Contact us to find out how we can help your with your back office support needs.