Customer Service

A customer calls your company. The customer service representative either doesn’t speak English well enough to understand the question or lacks the ability and knowledge to come up with an answer or direction for the customer.
Our customer service professionals based in South Africa are highly vetted and come with years of experience. So the next time your customer calls with a question or complaint, our professionals will help your customer feel at ease, and will smoothly guide them through the process to achieve their end goal.

When you outsource your customer service tasks, you reap the rewards in so many ways.

• You save money by not hiring full-time US staff members.
• Quicker response times due to having a larger workforce.
• Access to the best labor in the insurance outsourcing industry.

Whether it’s through voicemails, texts, or emails our customer service agents can serve your customer however they want to communicate. This makes it all the more convenient for your clients, most of whom have their own preferred method of communication.

We hire from across South Africa where we have access to educated people who need work. When we post job ads we can get up to 1500 resumes. Yes it takes us a ton of time to screen for positions but the sheer number of people applying is much larger than in the US. People in South Africa need work and we know where to find them.

There are some really interesting studies that show how remote employees can sometimes be more productive, happier, and healthier than people working in an office.
We think a combination of in-person and remote employees creates a perfect fusion of staff members. Plus it’s amazing how happy US employees are to “delegate” work they don’t love doing and you as an owner then pay your highest-paid people to do the highest value work. It’s a win-win.

Contact us to find out how we can help your with your Customer Service needs.